Effective Date: 25/04/2026

This Privacy Policy explains how MK Roofing & Home Improvements Ltd (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website or contact us.

1. Who We Are

MK Roofing & Home Improvements Ltd is a roofing and home improvement company providing services across London, Surrey, and surrounding areas.

Contact Details:

  • Email: info@mkroofingandhi.co.uk
  • Phone: 020 8936 7004 / 01932 690496
  • Address: Causeway House, 13 The Causeway, Teddington, TW11 0JR

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

  • Name
  • Email address
  • Phone number
  • Postcode
  • Any information you provide in your message

This information is only collected when you voluntarily submit it via our contact forms or communicate with us directly.

3. How We Collect Your Data

We collect data through:

  • Website contact forms
  • Email enquiries
  • Phone calls
  • Direct communication

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries
  • Provide quotes and information about our services
  • Communicate regarding your requested services
  • Improve our customer service

We will only use your data where we have a lawful basis to do so under the UK GDPR.

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – when you submit a form or enquiry
  • Legitimate interests – to respond to enquiries and provide services
  • Contract – where processing is necessary to provide services you request

6. Data Sharing

We do not sell, rent, or trade your personal data.

Your data will only be shared if:

  • Required by law
  • Necessary to deliver our services (e.g., trusted contractors or service providers, if applicable)

7. Data Retention

We will only keep your personal data for as long as necessary to:

  • Fulfil the purpose it was collected for
  • Meet legal, accounting, or regulatory requirements

8. Cookies

Our website may use cookies to improve user experience.

Cookies are small text files stored on your device that help us understand website usage.

You can control or disable cookies through your browser settings.

9. Data Security

We take appropriate measures to protect your personal data, including:

  • Secure systems and storage
  • Restricted access to personal information
  • Safeguards against unauthorised access

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing
  • Data portability

To exercise your rights, contact us at:
info@mkroofingandhi.co.uk

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

MK Roofing & Home Improvements Ltd
Email: info@mkroofingandhi.co.uk
Phone: 020 8936 7004

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